FAQ

FAQ

How long is the lead time?

The average lead time for production ranges from 30 days to 45 days.

Alarm after power on

Alarm system was actived Disinstall and check if there's gap between front panel and door surface. If so, the alarm spring will be actived.

Only ”hibernation” on screen

Input the wrong PW or fingerpring 3 times. After 3 mins, it will become normal

After double locked, can unlock by any way from outside?

Cannot because of security concern

Can change the handle side?

Yes, turn around the handle 180° and don't forget to change the lock body side as well (detail on the instruction)

How to enter menu

Press * and # then enter the menu

How to sound off

Press # once then sound off for once. In the menu setting, select mute mode

After double locked, can unlock by any way from outside?

Cannot because of security concern

Low power and cannot unlock

Power emergency supply by power bank from rear connector

What's working mode password?

Default password is 10 “1”;